If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 14 days from the date of purchase.

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging. 

We want you to be completely satisfied with your purchase, which is why we offer a straightforward return policy to ensure your peace of mind. Here are the key details:

1. Return Period: You have 14 days from the date of receipt of your order to initiate a return. This gives you ample time to assess the product and decide if it meets your expectations.
2. Eligibility for Returns: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags, labels, and any included accessories are intact.
3. How to Initiate a Return: To start the return process, please contact our customer service team at contact@purmina.com or visit our website's return section. We will provide you with instructions on how to send the item back to us.
4. Refund Process: Once we receive your returned item and confirm that it meets our return criteria, we will process your refund. Refunds are typically issued to the original payment method used for the purchase. Please allow a few business days for the transaction to reflect in your account.
5. Return Shipping Costs: Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent, defective product). In such cases, we will cover the return shipping expenses.
6. Exchanges: If you wish to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.

If you have any further questions regarding our return policy or need assistance, feel free to reach out to our customer support team. We are here to help you!

We typically ship in 5-10 business days (Mon-Fri). And you will receive your order in 3-7 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.

We understand that not receiving an order can be frustrating, and we’re here to help you resolve the issue. Here are the steps to follow if you have not received your order:

1- Check your order confirmation: Ensure that you received an order confirmation email after your purchase. This email contains details about your order, including your tracking number.
2- Track your order: Visit our Tracking page https://wenlik.com/pages/track-your-order to enter your tracking number. This will provide you with real-time updates on your package's location and estimated delivery date.
3- Verify the shipping address: Double-check that the shipping address you provided when placing your order is correct. An incorrect address can lead to delivery delays.
4- Contact our customer service: If you’ve checked all the above and still haven’t received your order, please don’t hesitate to reach out to us. You can email us at contact@wenlik.com . Our team is available to assist you and investigate the status of your order.

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

1 - Visit the Tracking Page: Click on the link to access the tracking page.
2 - Enter Your Tracking Number: Locate the tracking number provided in your order confirmation email. This number is unique to your order and allows you to see its current status.
3 - Get Real-Time Updates: Once you enter your tracking number, you’ll receive real-time updates on your order's location and estimated delivery date.
If you have any trouble finding your tracking number or accessing the tracking page, don’t hesitate to reach out to our customer support team. We're here to help you every step of the way and ensure you stay informed about your order status!

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

You can easily track your order by visiting our Tracking page at https://17track.net/en. Here’s how to do it: